Privacy Policy

This Privacy Policy explains how ZAHI LTD. collects, processes, uses, and protects your personal data when you visit our website, place an order, or contact us.

1. Controller

ZAHI LTD.
Lordou Vyronos 61–63, 6th floor, Office 602
6023 Larnaca
Cyprus

Email: customerservice@zahi.paris
WhatsApp: +359 89 470 0934

Company Registration No.: MCIT HE 486415
VAT ID No.: CY60320335O

2. General Information on Data Processing

We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws of Cyprus.

“Personal data” means any information relating to an identified or identifiable natural person, such as your name, address, email address, telephone number, or IP address.

3. Data Collection and Use for Contract Fulfillment

a) Orders via eBay

When you place an order through our eBay store, eBay processes your data, including your name, address, email address, and payment information, and provides the necessary information to us for the purpose of fulfilling the contract.

We process this data to process your order, ship your goods, and respond to inquiries.

Legal basis: Art. 6(1)(b) GDPR.

b) Our Website

When you visit our website, the following data may be automatically collected:

IP address
Date and time of access
Browser and operating system
Referrer URL

This data is used for system security and stability.

Legal basis: Art. 6(1)(f) GDPR.

This data is deleted after 7 days.

4. Disclosure of Data to Third Parties

We only share personal data where necessary:

For contract fulfillment (Art. 6(1)(b) GDPR)
To comply with legal obligations (Art. 6(1)(c) GDPR)

Recipients may include:

Shipping and logistics providers
Payment providers, including PayPal, Klarna, Stripe, and eBay Payments
Accounting service providers and tax advisors
Competent authorities where legally required

Transfers of personal data to third countries, such as the United States, may occur where required. In such cases, appropriate safeguards such as Standard Contractual Clauses may be used in accordance with Art. 46 GDPR.

5. Payment Service Providers

PayPal

If you choose PayPal as your payment method, your payment data is transmitted to:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Luxembourg

Legal basis: Art. 6(1)(b) GDPR.

Klarna / Credit Card / Apple Pay

Payments may be processed through the respective payment providers, such as Klarna Bank AB or Stripe.

Legal basis: Art. 6(1)(b) GDPR.

6. Shipping and Logistics

For delivery purposes, your personal data, including your name, delivery address, and, where necessary, telephone number, is shared with the assigned shipping or logistics provider.

Legal basis: Art. 6(1)(b) GDPR.

EU Warehouse / Logistics Partner

ZAHI LTD. uses a logistics partner within the European Union:

Courier Today Ltd.
Podporuchik Yordan Todorov 6
1528 Sofia
Bulgaria

Personal data is shared with our logistics partner strictly for the purpose of order fulfillment and delivery.

7. Returns Processing

Returns are processed through a ticket system.

Customers must contact our customer support team before returning any goods. Return addresses may vary depending on the customer's country.

Email: support@zahi.group

Data related to your return request is processed for the purpose of contract fulfillment.

Legal basis: Art. 6(1)(b) GDPR.

8. Contact

When you contact us by email, WhatsApp, or another available communication channel, we process the personal data you provide in order to handle and respond to your request.

Legal basis:

Art. 6(1)(b) GDPR – contract or pre-contractual communication
Art. 6(1)(f) GDPR – customer service and legitimate business interests

Your data will be deleted once your request has been completed, unless applicable legal retention obligations require us to retain the information for a longer period.

9. Cookies

Our website uses cookies that are necessary for functionality and security.

Legal basis: Art. 6(1)(f) GDPR and applicable national laws.

You can disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website.

10. Analytics Tools

If analytics tools such as Google Analytics are used, data processing takes place only with your consent where consent is legally required.

Legal basis: Art. 6(1)(a) GDPR.

You may withdraw your consent at any time.

11. Storage and Deletion of Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

Contract fulfillment
Processing customer service requests
Compliance with legal retention obligations

Where statutory retention requirements apply, certain data may be retained for up to 10 years.

After the applicable retention period has expired, personal data is deleted or anonymized where appropriate.

12. Your Rights

Under the GDPR, you may have the following rights regarding your personal data:

Right of access – Art. 15 GDPR
Right to rectification – Art. 16 GDPR
Right to erasure – Art. 17 GDPR
Right to restriction of processing – Art. 18 GDPR
Right to data portability – Art. 20 GDPR
Right to object – Art. 21 GDPR

To exercise your rights or ask questions regarding the processing of your personal data, please contact:

Email: customerservice@zahi.paris

13. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority.

The supervisory authority in Cyprus is:

Office of the Commissioner for Personal Data Protection
1 Lasonos Street
1082 Nicosia
Cyprus
Email: commissioner@dataprotection.gov.cy

14. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or misuse.

15. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy when necessary, for example due to changes in our services, legal requirements, or data processing activities.

Last updated: 08/05/2026

Terms & Conditions

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise the right of withdrawal.

Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.

Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.

Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.

Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.

Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.

Terms and Conditions: the present Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Company Name: ZAHI LTD.

Registered Office:
Lordou Vyronos, 61-63, 6th floor, Flat/Office 602,
6023 Larnaca, Cyprus

Company Register No.: MCIT ΗΕ 486415
VAT ID: CY60320335O
Managing Director: Karin Marietta Prokopiou Bosshard

Customer Support

WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris

Return Address

Do not send any returned products without creating a support ticket.

Each country may have its own return address depending on the logistics provider and warehouse location.

Please create a return request here:

customerservice@zahi.paris

Return Address (EU Warehouse)

ZAHI LTD.
c/o Courier Today Ltd.
Podporuchik Yordan Todorov 6
1528 Sofia
Bulgaria

ARTICLE 3 – APPLICABILITY

These Terms and Conditions apply to every offer made by ZAHI and to every distance contract concluded between ZAHI and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer.

If this is not reasonably possible, ZAHI will indicate before the contract is concluded where the Terms and Conditions can be viewed electronically.

Should any provision of these Terms and Conditions become invalid or unenforceable, the remaining provisions shall remain fully effective.

ARTICLE 4 – THE OFFER

All offers are non-binding. ZAHI reserves the right to modify and adjust offers.

The offer contains a complete and accurate description of the offered products and/or services.

Images and product descriptions are intended to provide a realistic representation of the products. Minor differences in colors or details may occur.

All prices are subject to typographical and printing errors.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded when the consumer accepts the offer and fulfills the applicable conditions.

ZAHI reserves the right to refuse orders or apply additional conditions if necessary.

All agreements are subject to product availability.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the consumer receives the product.

To exercise the right of withdrawal, the consumer must notify ZAHI via email at:

customerservice@zahi.paris

The consumer must return the product within 14 days after notifying the withdrawal request.

Returned items must be:

Unused
In original condition
In original packaging

Returns sent without prior approval or without a support ticket may be refused.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

Return shipping costs are the responsibility of the consumer unless the item arrived damaged or incorrect.

Refunds will be processed within 14 days after the returned goods have been received and inspected.

ZAHI reserves the right to deduct a restocking fee of up to 25% for refused or improperly returned orders.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal may be excluded for:

Personalized products
Hygiene products once opened
Products that cannot be returned due to their nature
Digital downloads or software
Products made according to customer specifications

ARTICLE 9 – PRICES

All prices displayed on the website are subject to change without prior notice.

Import duties, customs fees, and local taxes are the responsibility of the customer where applicable.

ARTICLE 10 – CONFORMITY AND WARRANTY

ZAHI guarantees that products comply with the agreement and the reasonable requirements of reliability and usability.

Defective or incorrectly delivered products must be reported within 14 days after delivery.

The warranty does not apply if:

Products were improperly used
Products were modified or repaired by unauthorized parties
Damage resulted from misuse or negligence

ARTICLE 11 – DELIVERY AND EXECUTION

ZAHI will process orders with the greatest possible care.

Orders are shipped to the delivery address provided by the consumer.

Estimated delivery times are indicative and not guaranteed.

If delivery delays occur, the consumer will be informed as soon as possible.

ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND RENEWAL

Consumers may terminate ongoing agreements at any time in accordance with applicable notice periods.

Automatic renewals will only occur where legally permitted.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payment must be completed immediately upon placing the order.

Consumers are obligated to provide accurate payment information.

ZAHI reserves the right to refuse or cancel orders in cases of suspected fraud or payment issues.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints regarding the execution of the agreement must be submitted within 7 days after discovering the issue.

Contact

WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris

ZAHI aims to respond to all complaints within 14 days.

ARTICLE 15 – APPLICABLE LAW

These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.

ARTICLE 16 – SMS MARKETING

By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.

Message frequency may vary.

Consent is not a condition of purchase.

To unsubscribe, reply STOP to any SMS message received from us.

Standard message and data rates may apply depending on your mobile carrier.

Customer Support

WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris

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Privacy Policy

Privacy Policy

1. Controller

2. General Information on Data Processing

3. Data Collection and Use for Contract Fulfillment

a) Orders via eBay

b) Our Website

4. Disclosure of Data to Third Parties

5. Payment Service Providers

PayPal

Klarna / Credit Card / Apple Pay

6. Shipping and Logistics

EU Warehouse / Logistics Partner

7. Returns Processing

8. Contact

9. Cookies

10. Analytics Tools

11. Storage and Deletion of Data

12. Your Rights

13. Right to Lodge a Complaint

14. Data Security

15. Changes to this Privacy Policy

ABOUT US

CATEGORIES

INFORMATION

Terms & Conditions

ARTICLE 1 – DEFINITIONS

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Customer Support

Return Address

Return Address (EU Warehouse)

ARTICLE 3 – APPLICABILITY

ARTICLE 4 – THE OFFER

ARTICLE 5 – THE AGREEMENT

ARTICLE 6 – RIGHT OF WITHDRAWAL

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

ARTICLE 9 – PRICES

ARTICLE 10 – CONFORMITY AND WARRANTY

ARTICLE 11 – DELIVERY AND EXECUTION

ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND RENEWAL

ARTICLE 13 – PAYMENT

ARTICLE 14 – COMPLAINTS PROCEDURE

Contact

ARTICLE 15 – APPLICABLE LAW

ARTICLE 16 – SMS MARKETING

Customer Support

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