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Shipping Policy

  1. Home
  2. Shipping Policy

Shipping & Returns

We ship ZAHI orders worldwide. Please find our shipping rates, estimated delivery times, and return information below.

  • Bulgaria: €4.99 shipping per order
  • Europe: €12.99 shipping per order
  • United Kingdom: €29.99 shipping per order
  • International (Except UK): €59.99 shipping per order
  • Free shipping on orders over €100 in Bulgaria and eligible European countries
  • Estimated delivery: 7–18 business days
  • Returns accepted within 14 days

Shipping Your Order

Found the perfect look at ZAHI? We want you to enjoy your order as soon as possible. Our team works to process and dispatch every order quickly and carefully.

Shipping times vary depending on the destination. Please note that the delivery estimates below are provided in addition to our order processing time.

Order Processing Time

Orders are typically processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays will begin processing on the next business day. During periods of high demand, processing may occasionally take slightly longer.

Once your order has been dispatched, you will receive your shipping information.

Shipping Costs

Shipping rates are calculated per order:

  • Bulgaria: €4.99
  • Europe (excluding Bulgaria and the United Kingdom): €12.99
  • United Kingdom: €29.99
  • United States: €59.99
  • Canada: €59.99
  • Australia & New Zealand: €59.99
  • Middle East: €59.99
  • Asia: €59.99
  • Rest of the World: €59.99

Free shipping is available on orders of €100 or more in Bulgaria and eligible European countries.

Free-shipping thresholds do not apply to the United Kingdom or destinations covered by our International (Except UK) shipping zone.

The applicable shipping charge will be displayed at checkout before payment.

Countries We Ship To

We currently offer international shipping to the following countries and regions:

Europe

Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vatican City.

North America

Canada, Mexico and United States.

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay and Venezuela.

Middle East

Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and United Arab Emirates.

Asia

Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Malaysia, Maldives, Mongolia, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam.

Oceania

Australia and New Zealand.

Africa

Algeria, Egypt, Ghana, Kenya, Mauritius, Morocco, Nigeria, South Africa and Tunisia.

If your country is available during checkout, we can currently accept orders for delivery to your destination.

Estimated Delivery Times

Estimated delivery times after dispatch:

  • Bulgaria: 7–18 business days
  • Europe: 7–18 business days
  • United Kingdom: 7–18 business days
  • International: 7–18 business days

Please note that these are estimated delivery times and not guaranteed delivery dates. Customs processing, local carriers, public holidays, weather conditions and periods of high demand may occasionally cause delays.

Order Tracking

Once your order has been shipped, tracking information will be provided where available.

If you need assistance locating your order, please contact our customer support team via WhatsApp or email and include your order number.

WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris

Returns & Refunds

You may request a return within 14 days in accordance with our return policy.

Before returning an item, please contact our customer support team with your order number. We will provide you with the relevant return instructions.

For complete information regarding eligibility, exclusions, return shipping costs and refunds, please refer to our Returns & Refund Policy.

Damaged Products

We are sorry if your order arrives damaged.

If an item has been damaged during transportation, please contact us as soon as possible and provide your order number, photos of the damaged item and photos of the packaging.

Once the issue has been reviewed, our customer support team will provide the appropriate solution in accordance with our refund and replacement policy.

Lost Packages

If your package appears to be lost in transit, please contact our customer support team with your order number.

We will investigate the shipment with the relevant carrier and provide the appropriate resolution in accordance with our shipping and refund policies.

If an order has not been delivered within 60 days after shipment, please contact us so that we can review the shipment and determine the appropriate resolution.

Customs & Import Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs procedures may also affect the estimated delivery time.

Secure Payments

Payments made through our website are processed securely using encrypted payment technology.

Available payment methods may include:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay

The payment methods available for your order will be displayed during checkout.

Questions About Your Order?

Our customer support team will be happy to assist you with questions regarding shipping, tracking, returns or your order.

Customer Support

WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris

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              Terms & Conditions

              ARTICLE 1 – DEFINITIONS

              In these Terms and Conditions, the following definitions apply:

              Cooling-off period: the period during which the consumer can exercise the right of withdrawal.

              Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.

              Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.

              Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

              Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

              Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.

              Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.

              Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.

              Terms and Conditions: the present Terms and Conditions of the entrepreneur.

              ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

              Company Name: ZAHI LTD.

              Registered Office:
              Lordou Vyronos, 61-63, 6th floor, Flat/Office 602,
              6023 Larnaca, Cyprus

              Company Register No.: MCIT ΗΕ 486415
              VAT ID: CY60320335O
              Managing Director: Karin Marietta Prokopiou Bosshard

              Customer Support

              WhatsApp: +359 89 470 0934
              Email: customerservice@zahi.paris

              Return Address

              Do not send any returned products without creating a support ticket.

              Each country may have its own return address depending on the logistics provider and warehouse location.

              Please create a return request here:

              customerservice@zahi.paris

              Return Address (EU Warehouse)

              ZAHI LTD.
              c/o Courier Today Ltd.
              Podporuchik Yordan Todorov 6
              1528 Sofia
              Bulgaria

              ARTICLE 3 – APPLICABILITY

              These Terms and Conditions apply to every offer made by ZAHI and to every distance contract concluded between ZAHI and the consumer.

              Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer.

              If this is not reasonably possible, ZAHI will indicate before the contract is concluded where the Terms and Conditions can be viewed electronically.

              Should any provision of these Terms and Conditions become invalid or unenforceable, the remaining provisions shall remain fully effective.

              ARTICLE 4 – THE OFFER

              All offers are non-binding. ZAHI reserves the right to modify and adjust offers.

              The offer contains a complete and accurate description of the offered products and/or services.

              Images and product descriptions are intended to provide a realistic representation of the products. Minor differences in colors or details may occur.

              All prices are subject to typographical and printing errors.

              ARTICLE 5 – THE AGREEMENT

              The agreement is concluded when the consumer accepts the offer and fulfills the applicable conditions.

              ZAHI reserves the right to refuse orders or apply additional conditions if necessary.

              All agreements are subject to product availability.

              ARTICLE 6 – RIGHT OF WITHDRAWAL

              Consumers have the right to withdraw from the contract within 14 days without giving any reason.

              The withdrawal period expires 14 days after the consumer receives the product.

              To exercise the right of withdrawal, the consumer must notify ZAHI via email at:

              customerservice@zahi.paris

              The consumer must return the product within 14 days after notifying the withdrawal request.

              Returned items must be:

              • Unused
              • In original condition
              • In original packaging

              Returns sent without prior approval or without a support ticket may be refused.

              ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

              Return shipping costs are the responsibility of the consumer unless the item arrived damaged or incorrect.

              Refunds will be processed within 14 days after the returned goods have been received and inspected.

              ZAHI reserves the right to deduct a restocking fee of up to 25% for refused or improperly returned orders.

              ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

              The right of withdrawal may be excluded for:

              • Personalized products
              • Hygiene products once opened
              • Products that cannot be returned due to their nature
              • Digital downloads or software
              • Products made according to customer specifications

              ARTICLE 9 – PRICES

              All prices displayed on the website are subject to change without prior notice.

              Import duties, customs fees, and local taxes are the responsibility of the customer where applicable.

              ARTICLE 10 – CONFORMITY AND WARRANTY

              ZAHI guarantees that products comply with the agreement and the reasonable requirements of reliability and usability.

              Defective or incorrectly delivered products must be reported within 14 days after delivery.

              The warranty does not apply if:

              • Products were improperly used
              • Products were modified or repaired by unauthorized parties
              • Damage resulted from misuse or negligence

              ARTICLE 11 – DELIVERY AND EXECUTION

              ZAHI will process orders with the greatest possible care.

              Orders are shipped to the delivery address provided by the consumer.

              Estimated delivery times are indicative and not guaranteed.

              If delivery delays occur, the consumer will be informed as soon as possible.

              ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND RENEWAL

              Consumers may terminate ongoing agreements at any time in accordance with applicable notice periods.

              Automatic renewals will only occur where legally permitted.

              ARTICLE 13 – PAYMENT

              Unless otherwise agreed, payment must be completed immediately upon placing the order.

              Consumers are obligated to provide accurate payment information.

              ZAHI reserves the right to refuse or cancel orders in cases of suspected fraud or payment issues.

              ARTICLE 14 – COMPLAINTS PROCEDURE

              Complaints regarding the execution of the agreement must be submitted within 7 days after discovering the issue.

              Contact

              WhatsApp: +359 89 470 0934
              Email: customerservice@zahi.paris

              ZAHI aims to respond to all complaints within 14 days.

              ARTICLE 15 – APPLICABLE LAW

              These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.

              ARTICLE 16 – SMS MARKETING

              By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.

              Message frequency may vary.

              Consent is not a condition of purchase.

              To unsubscribe, reply STOP to any SMS message received from us.

              Standard message and data rates may apply depending on your mobile carrier.

              Customer Support

              WhatsApp: +359 89 470 0934
              Email: customerservice@zahi.paris

              BEFORE YOU
              LEAVE...

              Personal Zahi Concierge
              Styling advice & assistance via WhatsApp:
              +359 89 470 0934
              CONTINUE SHOPPING

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