At Zahi Paris, we want you to feel completely confident in your purchase. We gladly accept returns or exchanges within 14 days of delivery, provided that the item remains:
Unused
In its original condition
In its original packaging
For health and hygiene reasons, earrings and piercing jewelry cannot be returned once opened or worn.
Return Instructions
Please do not send any items back without first contacting our customer care team and creating a return request. Return addresses may vary depending on your country.
To initiate a return or exchange, please contact us at:
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Refund Processing
Once your returned item has been received and carefully inspected, your refund will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If you have received a damaged or incorrect item, please contact us immediately and our team will be pleased to assist you promptly.
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Terms & Conditions
ARTICLE 1 – DEFINITIONS
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.
Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.
Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.
Terms and Conditions: the present Terms and Conditions of the entrepreneur.
ZAHI aims to respond to all complaints within 14 days.
ARTICLE 15 – APPLICABLE LAW
These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.
ARTICLE 16 – SMS MARKETING
By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.
Message frequency may vary.
Consent is not a condition of purchase.
To unsubscribe, reply STOP to any SMS message received from us.
Standard message and data rates may apply depending on your mobile carrier.
