Found the perfect look on our website? We want you to enjoy it as quickly as possible. That’s why we make sure your order is processed and shipped as fast as possible.
Below you will find the average delivery times for all our orders.
Order Processing Time
After placing your order, we require approximately 1–3 business days to process it.
Orders placed during weekdays are usually processed within one business day. Orders placed on Friday evenings or during weekends may require slightly longer processing times.
Once your order has been processed, it will be shipped immediately.
International Delivery Time
Estimated delivery times:
Europe: 7–14 business days
International: 10–18 business days
Please note that delivery times may vary slightly depending on your local carrier, customs processing, or seasonal demand.
Shipping Costs
At ZAHI, we offer simple and transparent worldwide shipping rates.
Worldwide Shipping Fee: €4.99
Free Worldwide Shipping on orders over €100
The shipping cost will automatically be calculated during checkout.
Order Tracking
Would you like to check the status of your order?
Our team will be happy to help you personally with tracking information and delivery updates.
Please contact us via WhatsApp or email and include your order number, so we can assist you as quickly as possible.
Contact us
Customer Support | Whatsapp: +359 89 470 0934 Email:customerservice@zahi.paris
Delivery of Your Order
Once your package arrives, you can enjoy your ZAHI purchase immediately.
If you experience any issues with your order, please contact our customer support team and we will gladly assist you.
Damaged Products
We are sorry if your item arrives damaged.
In the event that your product is damaged during transportation, we will always send a replacement package free of charge on the first occurrence.
If the issue occurs again with the replacement shipment, we will provide a full refund.
To report a damaged item, please contact us immediately with photos of the product and packaging.
Lost Packages
If a package is lost or cannot be delivered due to logistical reasons, we will always send a replacement package first before proceeding with any refund request.
If the package has not arrived within 60 days after shipment, the order becomes eligible for a full refund.
Secure Payments
All payments on our website are SSL encrypted and completely secure.
We currently accept:
PayPal
Visa
Mastercard
Maestro
Apple Pay
Google Pay
Customs & Import Taxes
Customers are responsible for any customs duties or import taxes required by their country.
Questions About Your Order
Our customer service team is always happy to help.
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.
Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.
Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.
Terms and Conditions: the present Terms and Conditions of the entrepreneur.
ZAHI aims to respond to all complaints within 14 days.
ARTICLE 15 – APPLICABLE LAW
These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.
ARTICLE 16 – SMS MARKETING
By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.
Message frequency may vary.
Consent is not a condition of purchase.
To unsubscribe, reply STOP to any SMS message received from us.
Standard message and data rates may apply depending on your mobile carrier.
