ARTICLE 1 – DEFINITIONS
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.
Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.
Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.
Terms and Conditions: the present Terms and Conditions of the entrepreneur.
ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR
Company Name: ZAHI LTD.
Registered Office:
Lordou Vyronos, 61-63, 6th floor, Flat/Office 602,
6023 Larnaca, Cyprus
Company Register No.: MCIT ΗΕ 486415
VAT ID: CY60320335O
Managing Director: Karin Marietta Prokopiou Bosshard
Customer Support
WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris
Return Address
Do not send any returned products without creating a support ticket.
Each country may have its own return address depending on the logistics provider and warehouse location.
Please create a return request here:
Return Address (EU Warehouse)
ZAHI LTD.
c/o Courier Today Ltd.
Podporuchik Yordan Todorov 6
1528 Sofia
Bulgaria
ARTICLE 3 – APPLICABILITY
These Terms and Conditions apply to every offer made by ZAHI and to every distance contract concluded between ZAHI and the consumer.
Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer.
If this is not reasonably possible, ZAHI will indicate before the contract is concluded where the Terms and Conditions can be viewed electronically.
Should any provision of these Terms and Conditions become invalid or unenforceable, the remaining provisions shall remain fully effective.
ARTICLE 4 – THE OFFER
All offers are non-binding. ZAHI reserves the right to modify and adjust offers.
The offer contains a complete and accurate description of the offered products and/or services.
Images and product descriptions are intended to provide a realistic representation of the products. Minor differences in colors or details may occur.
All prices are subject to typographical and printing errors.
ARTICLE 5 – THE AGREEMENT
The agreement is concluded when the consumer accepts the offer and fulfills the applicable conditions.
ZAHI reserves the right to refuse orders or apply additional conditions if necessary.
All agreements are subject to product availability.
ARTICLE 6 – RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the consumer receives the product.
To exercise the right of withdrawal, the consumer must notify ZAHI via email at:
The consumer must return the product within 14 days after notifying the withdrawal request.
Returned items must be:
- Unused
- In original condition
- In original packaging
Returns sent without prior approval or without a support ticket may be refused.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
Return shipping costs are the responsibility of the consumer unless the item arrived damaged or incorrect.
Refunds will be processed within 14 days after the returned goods have been received and inspected.
ZAHI reserves the right to deduct a restocking fee of up to 25% for refused or improperly returned orders.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal may be excluded for:
- Personalized products
- Hygiene products once opened
- Products that cannot be returned due to their nature
- Digital downloads or software
- Products made according to customer specifications
ARTICLE 9 – PRICES
All prices displayed on the website are subject to change without prior notice.
Import duties, customs fees, and local taxes are the responsibility of the customer where applicable.
ARTICLE 10 – CONFORMITY AND WARRANTY
ZAHI guarantees that products comply with the agreement and the reasonable requirements of reliability and usability.
Defective or incorrectly delivered products must be reported within 14 days after delivery.
The warranty does not apply if:
- Products were improperly used
- Products were modified or repaired by unauthorized parties
- Damage resulted from misuse or negligence
ARTICLE 11 – DELIVERY AND EXECUTION
ZAHI will process orders with the greatest possible care.
Orders are shipped to the delivery address provided by the consumer.
Estimated delivery times are indicative and not guaranteed.
If delivery delays occur, the consumer will be informed as soon as possible.
ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND RENEWAL
Consumers may terminate ongoing agreements at any time in accordance with applicable notice periods.
Automatic renewals will only occur where legally permitted.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, payment must be completed immediately upon placing the order.
Consumers are obligated to provide accurate payment information.
ZAHI reserves the right to refuse or cancel orders in cases of suspected fraud or payment issues.
ARTICLE 14 – COMPLAINTS PROCEDURE
Complaints regarding the execution of the agreement must be submitted within 7 days after discovering the issue.
Contact
WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris
ZAHI aims to respond to all complaints within 14 days.
ARTICLE 15 – APPLICABLE LAW
These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.
ARTICLE 16 – SMS MARKETING
By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.
Message frequency may vary.
Consent is not a condition of purchase.
To unsubscribe, reply STOP to any SMS message received from us.
Standard message and data rates may apply depending on your mobile carrier.
Customer Support
WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris
