ZAHI PARIS is a European fine jewelry brand inspired by the elegance and timeless style of Paris. Our Paris Office is dedicated to custom jewelry design, brand partnerships and international marketing, while our European Headquarters in Larnaca, Cyprus oversee corporate management, e-commerce operations and strategic business development.
To provide fast, reliable delivery and premium customer care across Europe, ZAHI operates an EU Warehouse & Customer Service Center in Sofia, Bulgaria. This integrated structure enables us to combine Parisian creativity with efficient European operations, ensuring a secure and transparent shopping experience for customers worldwide.
Whether you have questions about an order, require assistance from our customer service team or would like to create a bespoke jewelry piece, the ZAHI team is here to assist you.
Get In Touch
Customer Service
Telephone
+359 89 470 0934
Email
customerservice@zahi.paris
WhatsApp
+359 89 470 0934
Customer Service Hours (CET)
Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 14:00
Sunday & Public Holidays: Closed
Paris Office
Design Studio & Brand Partnerships
19 Bd Malesherbes
75008 Paris
France
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.
Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.
Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.
Terms and Conditions: the present Terms and Conditions of the entrepreneur.
ZAHI aims to respond to all complaints within 14 days.
ARTICLE 15 – APPLICABLE LAW
These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.
ARTICLE 16 – SMS MARKETING
By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.
Message frequency may vary.
Consent is not a condition of purchase.
To unsubscribe, reply STOP to any SMS message received from us.
Standard message and data rates may apply depending on your mobile carrier.
