Zahi Paris Collection

Search

Imprint / Legal Disclosure

OUR OFFICE IN PARIS

Design Studio & Brand Partnerships

ZAHI LTD.
19 Bd Malesherbes
75008 Paris, France

Telephone: +33 9 39 24 05 78
Office Hours (CET):
Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 14:00
Sunday & Public Holidays: Closed

Custom Jewelry Design: customdesign@zahi.paris
Influencer & Brand Partnerships: influencers@zahi.paris

EU WAREHOUSE & CUSTOMER SERVICE

Logistics, Returns & Customer Support

ZAHI LTD.
Podporuchik Yordan Todorov 6
1528 Sofia, Bulgaria

Telephone: +359 89 470 0934
Email: customerservice@zahi.paris
WhatsApp: +359 89 470 0934

Customer Service Hours (CET):
Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 14:00
Sunday & Public Holidays: Closed

EUROPE HEADQUARTER

Corporate Management & E-Commerce Operations

ZAHI LTD.
Lordou Vyronos 61-63
6th Floor, Flat/Office 602
6023 Larnaca, Cyprus

Company Register No.: HE 486415
Managing Director: Karin Marietta Prokopiou Bosshard
VAT ID: CY60320335O

About ZAHI

ZAHI PARIS is a European jewelry brand inspired by the elegance, creativity and timeless craftsmanship of Paris. Our Paris Office serves as the creative hub of the brand, where custom jewelry designs are developed and our influencer collaborations, brand partnerships and international marketing activities are coordinated.

ZAHI LTD. is incorporated and headquartered in Larnaca, Cyprus. Our European Headquarters are responsible for corporate management, legal compliance, finance, e-commerce operations and the strategic development of the ZAHI brand.

To provide fast and reliable deliveries across Europe, ZAHI operates an EU Warehouse & Customer Service Center in Sofia, Bulgaria. This facility manages logistics, order fulfillment, returns processing and multilingual customer support for customers throughout the European Union.

By combining Parisian creativity, European management and efficient logistics, ZAHI offers customers worldwide a transparent, secure and premium shopping experience.

Disclaimer

The content of our website has been created with great care. However, we cannot guarantee the accuracy, completeness, or timeliness of the information provided.
Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Copyright

All content, including text, images, graphics, photographs, logos, product designs and other design elements published on this website are protected by copyright and other applicable intellectual property laws. Any reproduction, distribution, publication or modification without the prior written consent of ZAHI LTD. is prohibited.

Compare0

              Terms & Conditions

              ARTICLE 1 – DEFINITIONS

              In these Terms and Conditions, the following definitions apply:

              Cooling-off period: the period during which the consumer can exercise the right of withdrawal.

              Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.

              Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.

              Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

              Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

              Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.

              Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.

              Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.

              Terms and Conditions: the present Terms and Conditions of the entrepreneur.


              ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

              Company Name: ZAHI LTD.

              Registered Office:
              Lordou Vyronos, 61-63, 6th floor, Flat/Office 602,
              6023 Larnaca, Cyprus

              Company Register No.: MCIT ΗΕ 486415
              VAT ID: CY60320335O
              Managing Director: Karin Marietta Prokopiou Bosshard

              Customer Support

              WhatsApp: +359 89 470 0934
              Email: customerservice@zahi.paris

              Return Address

              Do not send any returned products without creating a support ticket.

              Each country may have its own return address depending on the logistics provider and warehouse location.

              Please create a return request here:

              customerservice@zahi.paris

              Return Address (EU Warehouse)

              ZAHI LTD.
              c/o Courier Today Ltd.
              Podporuchik Yordan Todorov 6
              1528 Sofia
              Bulgaria


              ARTICLE 3 – APPLICABILITY

              These Terms and Conditions apply to every offer made by ZAHI and to every distance contract concluded between ZAHI and the consumer.

              Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer.

              If this is not reasonably possible, ZAHI will indicate before the contract is concluded where the Terms and Conditions can be viewed electronically.

              Should any provision of these Terms and Conditions become invalid or unenforceable, the remaining provisions shall remain fully effective.


              ARTICLE 4 – THE OFFER

              All offers are non-binding. ZAHI reserves the right to modify and adjust offers.

              The offer contains a complete and accurate description of the offered products and/or services.

              Images and product descriptions are intended to provide a realistic representation of the products. Minor differences in colors or details may occur.

              All prices are subject to typographical and printing errors.


              ARTICLE 5 – THE AGREEMENT

              The agreement is concluded when the consumer accepts the offer and fulfills the applicable conditions.

              ZAHI reserves the right to refuse orders or apply additional conditions if necessary.

              All agreements are subject to product availability.


              ARTICLE 6 – RIGHT OF WITHDRAWAL

              Consumers have the right to withdraw from the contract within 14 days without giving any reason.

              The withdrawal period expires 14 days after the consumer receives the product.

              To exercise the right of withdrawal, the consumer must notify ZAHI via email at:

              customerservice@zahi.paris

              The consumer must return the product within 14 days after notifying the withdrawal request.

              Returned items must be:

              • Unused
              • In original condition
              • In original packaging

              Returns sent without prior approval or without a support ticket may be refused.


              ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

              Return shipping costs are the responsibility of the consumer unless the item arrived damaged or incorrect.

              Refunds will be processed within 14 days after the returned goods have been received and inspected.

              ZAHI reserves the right to deduct a restocking fee of up to 25% for refused or improperly returned orders.


              ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

              The right of withdrawal may be excluded for:

              • Personalized products
              • Hygiene products once opened
              • Products that cannot be returned due to their nature
              • Digital downloads or software
              • Products made according to customer specifications

              ARTICLE 9 – PRICES

              All prices displayed on the website are subject to change without prior notice.

              Import duties, customs fees, and local taxes are the responsibility of the customer where applicable.


              ARTICLE 10 – CONFORMITY AND WARRANTY

              ZAHI guarantees that products comply with the agreement and the reasonable requirements of reliability and usability.

              Defective or incorrectly delivered products must be reported within 14 days after delivery.

              The warranty does not apply if:

              • Products were improperly used
              • Products were modified or repaired by unauthorized parties
              • Damage resulted from misuse or negligence

              ARTICLE 11 – DELIVERY AND EXECUTION

              ZAHI will process orders with the greatest possible care.

              Orders are shipped to the delivery address provided by the consumer.

              Estimated delivery times are indicative and not guaranteed.

              If delivery delays occur, the consumer will be informed as soon as possible.


              ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND RENEWAL

              Consumers may terminate ongoing agreements at any time in accordance with applicable notice periods.

              Automatic renewals will only occur where legally permitted.


              ARTICLE 13 – PAYMENT

              Unless otherwise agreed, payment must be completed immediately upon placing the order.

              Consumers are obligated to provide accurate payment information.

              ZAHI reserves the right to refuse or cancel orders in cases of suspected fraud or payment issues.


              ARTICLE 14 – COMPLAINTS PROCEDURE

              Complaints regarding the execution of the agreement must be submitted within 7 days after discovering the issue.

              Contact

              WhatsApp: +359 89 470 0934
              Email: customerservice@zahi.paris

              ZAHI aims to respond to all complaints within 14 days.


              ARTICLE 15 – APPLICABLE LAW

              These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.


              ARTICLE 16 – SMS MARKETING

              By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.

              Message frequency may vary.

              Consent is not a condition of purchase.

              To unsubscribe, reply STOP to any SMS message received from us.

              Standard message and data rates may apply depending on your mobile carrier.

              Customer Support

              WhatsApp: +359 89 470 0934
              Email: customerservice@zahi.paris

              BEFORE YOU
              LEAVE...

              Personal Zahi Concierge
              Styling advice & assistance via WhatsApp:
              +359 89 470 0934

              Recommended