At Zahi Paris, we want you to feel completely confident in your purchase. We gladly accept returns or exchanges within 14 days of delivery, provided that the item remains:
- Unused
- In its original condition
- In its original packaging
For health and hygiene reasons, earrings and piercing jewelry cannot be returned once opened or worn.
Return Instructions
Please do not send any items back without first contacting our customer care team and creating a return request. Return addresses may vary depending on your country.
To initiate a return or exchange, please contact us at:
Customer Support | WhatsApp: +359 89 470 0934
Email: customerservice@zahi.paris
EU Return Address
ZAHI LTD.
c/o Courier Today Ltd.
Podporuchik Yordan Todorov 6
1528 Sofia, Bulgaria
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Refund Processing
Once your returned item has been received and carefully inspected, your refund will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If you have received a damaged or incorrect item, please contact us immediately and our team will be pleased to assist you promptly.
