Our jewelry is made using high-quality stainless steel, gold-plated finishes, and premium alloys. Material details are listed on each product page. While our pieces are designed for durability, proper care is recommended to maintain their appearance.
Are your pieces hypoallergenic?
Most of our jewelry is nickel-free and suitable for sensitive skin. However, individual reactions may vary. If you have severe allergies, we recommend reviewing product materials carefully before purchasing.
Do you ship internationally?
Yes, we offer worldwide shipping. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Will I receive a tracking number?
Our team will be happy to help you personally with tracking information and delivery updates.
Please contact us via WhatsApp or email and include your order number, so we can assist you as quickly as possible.
Contact us
Customer Support | Whatsapp: +359 89 470 0934 Email:customerservice@zahi.paris
Do you accept returns or exchanges?
Yes. We accept returns or exchanges within 14 days of delivery, provided the item is:
Unused
In original condition
In original packaging
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
What if my order arrives damaged, incorrect, or missing?
Please contact us within 48 hours of delivery with clear photos of the issue. Our support team will review and resolve the matter promptly.
Do you offer refunds?
Refunds are issued once returned items are received and inspected. Shipping fees are non-refundable unless the issue is due to our error.
How do I care for my jewelry?
To extend the life of your jewelry:
Remove before showering or swimming
Avoid contact with chemicals
Store in a dry, cool place
Clean gently with a soft cloth
How can I contact customer support?
You can reach us through the Contact Us page or via email. Our support team typically responds within 24–48 hours.
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Terms & Conditions
ARTICLE 1 – DEFINITIONS
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes related to a trade, business, craft, or profession and enters into a distance contract with the entrepreneur.
Ongoing transaction: a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for remote sales of products and/or services.
Means of distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.
Terms and Conditions: the present Terms and Conditions of the entrepreneur.
ZAHI aims to respond to all complaints within 14 days.
ARTICLE 15 – APPLICABLE LAW
These Terms and Conditions are governed exclusively by applicable European consumer protection laws and international e-commerce regulations.
ARTICLE 16 – SMS MARKETING
By consenting to SMS marketing from ZAHI during checkout or through subscription forms, you agree to receive recurring text notifications regarding your orders, abandoned cart reminders, promotional offers, and review requests.
Message frequency may vary.
Consent is not a condition of purchase.
To unsubscribe, reply STOP to any SMS message received from us.
Standard message and data rates may apply depending on your mobile carrier.
