What materials are used in Zahi jewelry?
Our jewelry is made using high-quality stainless steel, gold-plated finishes, and premium alloys. Material details are listed on each product page. While our pieces are designed for durability, proper care is recommended to maintain their appearance.
Are your pieces hypoallergenic?
Most of our jewelry is nickel-free and suitable for sensitive skin. However, individual reactions may vary. If you have severe allergies, we recommend reviewing product materials carefully before purchasing.
Do you ship internationally?
Yes, we offer worldwide shipping. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear.
Do you accept returns or exchanges?
Yes. We accept returns or exchanges within 14 days of delivery, provided the item is:
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Unused
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In original condition
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In original packaging
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
What if my order arrives damaged, incorrect, or missing?
Please contact us within 48 hours of delivery with clear photos of the issue. Our support team will review and resolve the matter promptly.
Do you offer refunds?
Refunds are issued once returned items are received and inspected. Shipping fees are non-refundable unless the issue is due to our error.
How do I care for my jewelry?
To extend the life of your jewelry:
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Remove before showering or swimming
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Avoid contact with chemicals
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Store in a dry, cool place
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Clean gently with a soft cloth
How can I contact customer support?
You can reach us through the Contact Us page or via email. Our support team typically responds within 24–48 hours.
